VTube Software Maintenance Plan

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This page describes the VTube-STEP Software Maintenance Plan by answering common questions about the plan. (For the VTube-LASER SMP, please see VTube-LASER Software Maintenance Plan.)

"How long is the Software Maintenance Plan in effect?"

The Software Maintenance Plan that can be purchased on an annual basis. Each initial VTube-STEP license includes one year software maintenance plan. Before each SMP expires, you can choose to either renew or let the SMP lapse. It is completely optional.

"Why should we consider keeping the software maintenance plan active?

Software maintenance gives each license purchaser two important features:

Automatic Updates

You have purchased access to software updates for a period of time. You have also purchased updates to new manuals in the PDF format. We notify all VTube customers on an e-mail broadcast list that will automatically notify you when an update is available. Each update requires a unique password that we will share with you when you request it.

Technical Support

You have purchased access to technical support for a period of time. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service plan.

"How do you track Software Maintenance Plans?"

Each hardware key (dongle) has a serial number value that is unique to that key. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance plan linked to the serial number. Our staff can share the term of the plan with you at any time through e-mail. Please request the information from Dawne Baker at [email protected].

"How do we keep our maintenance agreement current?"

Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 90 days and 30 days prior to your maintenance subscription expiration date and send you a renewal quotation when you request it.

  • 90 Days Before Expiration: We notify you by email the first time.
  • 30 Days Before Expiration: We notify you by email the second time if necessary.

"When does the maintenance term start?"

The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.

"What are the terms for Software Maintenance Plans?"

The plan terms are “prepaid.”

"My company has multiple licenses. Do we need to purchase one plan for each license?"

Yes - if you want to renew the plans annually. Each license requires its own service plan.

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