Difference between revisions of "Issues with Raptr Online Gaming App PLAYS.TV"

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(The Problem)
(The Problem)
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PLAYS.TV uses a DLL that causes VTube crash at start. The problem is not just with VTube - but apparently with other graphics type programs too.
 
PLAYS.TV uses a DLL that causes VTube crash at start. The problem is not just with VTube - but apparently with other graphics type programs too.
  
This is the dialog that displays in Windows 10 that will display in cases like this:
+
This is the dialog that displays in Windows 10 in cases like this:
  
 
[[image:windows10_vtube_stoppedworking_dialog.png|250px]]
 
[[image:windows10_vtube_stoppedworking_dialog.png|250px]]

Revision as of 17:35, 11 July 2016

The Problem

Customers that have gaming computers with the Raptr.com online gaming app that uses a PLAYS.TV may have problems starting VTube-STEP or VTube-LASER.

PLAYS.TV uses a DLL that causes VTube crash at start. The problem is not just with VTube - but apparently with other graphics type programs too.

This is the dialog that displays in Windows 10 in cases like this:

Windows10 vtube stoppedworking dialog.png


Contents


How to Confirm the Issue

When this kind of program stop occurs, the way to learn about the problem is to use the Windows 10 Event Viewer. In the Start search box, type "Event Viewer" and press enter.

Win10 eventviewer.png

1 - Expand "Windows Logs" by clicking on the right arrow just to its left.

2 - Click on "Application".

3 - Find the first Error in the log and double click on it.

Win10 eventviewer view error.png


Find the Problem in Event Properties

The Event Properties window will explain the nature of the problem (this is an example window from another error):

Win10 eventproperties event.png


Uninstall the Plays.TV Software

Use Control Panel Uninstall to uninstall the Raptr Plays.TV software.

Stop the Automatic Startup of Plays.TV

In Windows 10, right click on the Start button and click on Task Manager

Win10 rightclickstart taskmanager.png


Click on More Details

Win10 TaskManager MoreDetails.png

Click on the Startup Tab

Find the Plays.TV program and disable it.

Win10 taskmanager startup tab.png

Reboot the Computer

This will clear Raptr's Plays.TV from running memory.

Delete the Folder

Find the Raptr program folder (usually in C:\Program Files (x86)\Raptr ) and delete it.