Difference between revisions of "Issues with Raptr Online Gaming App PLAYS.TV"
(→Find the Problem in Event Properties) |
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Use Control Panel Uninstall to uninstall the Raptr PlayTV software. | Use Control Panel Uninstall to uninstall the Raptr PlayTV software. | ||
| − | =Stop the Startup= | + | =Stop the Startup of PlayTV= |
In Windows 10, right click on the Start button and click on Task Manager:<br><br> | In Windows 10, right click on the Start button and click on Task Manager:<br><br> | ||
[[image:win10_rightclickstart_taskmanager.png|350px]] | [[image:win10_rightclickstart_taskmanager.png|350px]] | ||
Revision as of 17:22, 11 July 2016
Contents |
The Problem
We've encountered customers that have gaming computers with the Raptr.com online gaming app that uses a PLAYS.TV.
PLAYS.TV uses a DLL that causes issues with VTube crash at start. The problem is not just with VTube - but with other graphics type programs too. This is the dialog that displays in Windows 10:
How to Confirm the Issue
When this kind of program stop occurs, the way to learn about the problem is to use the Windows 10 Event Viewer. In the Start search box, type "Event Viewer" and press enter.
1 - Expand "Windows Logs" by clicking on the right arrow just to its left.
2 - Click on "Application".
3 - Find the first Error in the log and double click on it.
Find the Problem in Event Properties
The Event Properties window will explain the nature of the problem (this is an example window from another error):
Uninstall the PlayTV Software
Use Control Panel Uninstall to uninstall the Raptr PlayTV software.
Stop the Startup of PlayTV
In Windows 10, right click on the Start button and click on Task Manager:
