Follow these steps to create a video for us to view in order to help you diagnose issues.
Steps for HEXAGON Absolute Armss
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Please take a video with your phone taking these steps:
- Turn off both filters in the FARO scanner setup.
- Set the scan density to 1/8.
- Set the exposure to automatic normal.
- Create a Cut Plane of the table surface the tube is on.
- Give the Cut Plane an offset of 3mm.
- Using the Scan a straight using the UniScan OD in Measure Process. Use the green button.
- Let up on the GREEN button. Show me the resulting scan on the screen. Orbit around the scan data.
- Press the RED accept button.
- Show me the error in the cylinder fit window.
- Show me the entire screen.
- Send me the video.
Often we can resolve the issues by watching how you are scanning. If we cannot help you by watching the video, then Dawne Baker can schedule a webinar where we can train you in real-time.
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Steps for FARO Quantum ScanArms
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Please take a video with your phone taking these steps:
- Turn off both filters in the FARO scanner setup.
- Set the scan density to 1/8.
- Set the exposure to automatic normal.
- Create a Cut Plane of the table surface the tube is on.
- Give the Cut Plane an offset of 3mm.
- Using the Scan a straight using the UniScan OD in Measure Process. Use the green button.
- Let up on the GREEN button. Show me the resulting scan on the screen. Orbit around the scan data.
- Press the RED accept button.
- Show me the error in the cylinder fit window.
- Show me the entire screen.
- Send me the video.
Often we can resolve the issues by watching how you are scanning. If we cannot help you by watching the video, then Dawne Baker can schedule a webinar where we can train you in real-time.
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