Difference between revisions of "How to Build A FARO-based Diagnostic Video for VTube-LASER"

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[[image:vtube-laser_logo_1.96.png|200px]]
 
[[image:vtube-laser_logo_1.96.png|200px]]
* Back to [[VTube-STEP]]
 
 
* Back to [[VTube-LASER]]
 
* Back to [[VTube-LASER]]
 
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[[image:vtube-step_logo_2.png|300px]]
 
 
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Follow these steps to create a video for us to view in order to help you diagnose issues.
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Follow these steps to create a video for us to view in order to help you diagnose issues.  
  
=Steps=
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Often we can resolve the issues by watching how you are scanning.  If we cannot help you by watching the video, then Dawne Baker can schedule a webinar where we can train you in real-time.
 +
 
 +
=Steps for FARO Quantum ScanArms=
 
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Please take a video with your phone of the following:
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Please take a video with your phone taking these steps:
  
1) Turn off both filters in the FARO scanner setup.<br><br>
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* Turn off both filters in the FARO scanner setup.
2) Set the scan density to 1/8.<br><br>
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* Set the scan density to 1/8.
3) Set the exposure to automatic normal.<br><br>
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* Set the exposure to automatic normal.
4) Create a Cut Plane of the table surface the tube is on.<br><br>
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* Create a Cut Plane of the table surface the tube is on.
5) Give the Cut Plane an offset of 3mm.<br><br>
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* Give the Cut Plane an offset of 3mm.
6) Using the Scan a straight using the UniScan OD in Measure Process. Use the green button.<br><br>
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* Using the Scan a straight using the UniScan OD in Measure Process. Use the green button.
7) Let up on the GREEN button. Show me the resulting scan on the screen.  Orbit around the scan data.<br><br>
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* Let up on the GREEN button. Show me the resulting scan on the screen.  Orbit around the scan data.
8) Press the RED accept button.<br><br>
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* Press the RED accept button.
9) Show me the error in the cylinder fit window.<br><br>
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* Show me the error in the cylinder fit window.
10) Show me the entire screen.<br><br>
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* Show me the entire screen.
11) Send me the video.<br><br>
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* Send me the video.
<br><br>
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Often I can resolve the issues by watching how you are scanning.  If I cannot help you this way, then Dawne Baker will schedule a webinar where I will train you.
+
  
 
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<br><br>
 
<br><br>
  
=Show Bug Report=
 
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If press "Show Bug Report", then you will see detailed data that explains the error and also the state of the software and computer when the error occurs.
 
 
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[[image:vtube error window non-critical show bug report circled.png|500px]]<br><br>
 
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==General Menu==
 
When you click on Show Bug Report, the General menu will display first like this.<br><br>
 
<b>If you want to share this bug event with us, then take a picture of this menu and send it to [email protected].</b>
 
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[[image:vtube error general bug report.png|500px]]
 
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==Call Stacks Menu==
 
The next tab menu over is the Call Stacks menu. It helps us follow what leads up to the error event.<br><br>
 
<b>If you want to share this bug event with us, then take a picture of this menu and send it to [email protected].</b>
 
</td>
 
<td>
 
[[image:vtube error call stacks.png|500px]]
 
</td>
 
</tr>
 
 
</table>
 
 
=Log File=
 
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If an error occurs, VTube will also attempt to save a log file named: "vtube_bugreport.log" in "C:\Users\Public\Documents\VTube\config\logs".<br><br>
 
 
<b>You can attach this log file to an email and send it to [email protected].</b><br><br>
 
 
==Log Files Do Not Always Save==
 
If the error is critical (that is, the program is not allowed to continue), <b>then this log file may not be saved as the program closes. In general, it is safer to take a picture of the General and Call Stacks menus to save and send us the error information.</b>
 
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[[image:vtube bug report file.png|500px]]<br><br>
 
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Latest revision as of 20:03, 15 November 2018

Vtube-laser logo 1.96.png

Follow these steps to create a video for us to view in order to help you diagnose issues.

Often we can resolve the issues by watching how you are scanning. If we cannot help you by watching the video, then Dawne Baker can schedule a webinar where we can train you in real-time.

Steps for FARO Quantum ScanArms

Please take a video with your phone taking these steps:

  • Turn off both filters in the FARO scanner setup.
  • Set the scan density to 1/8.
  • Set the exposure to automatic normal.
  • Create a Cut Plane of the table surface the tube is on.
  • Give the Cut Plane an offset of 3mm.
  • Using the Scan a straight using the UniScan OD in Measure Process. Use the green button.
  • Let up on the GREEN button. Show me the resulting scan on the screen. Orbit around the scan data.
  • Press the RED accept button.
  • Show me the error in the cylinder fit window.
  • Show me the entire screen.
  • Send me the video.




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