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| − | =Log File=
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| − | <table width=900>
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| − | If an error occurs, VTube will also attempt to save a log file named: "vtube_bugreport.log" in "C:\Users\Public\Documents\VTube\config\logs".<br><br>
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| − | <b>You can attach this log file to an email and send it to [email protected].</b><br><br> | |
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| − | ==Log Files Do Not Always Save==
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| − | If the error is critical (that is, the program is not allowed to continue), <b>then this log file may not be saved as the program closes. In general, it is safer to take a picture of the General and Call Stacks menus to save and send us the error information.</b>
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| − | </td>
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| − | [[image:vtube bug report file.png|500px]]<br><br>
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| − | </td>
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| − | </tr>
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| − | </table>
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Revision as of 19:57, 15 November 2018
Follow these steps to create a video for us to view in order to help you diagnose issues.
Steps
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Please take a video with your phone taking these steps:
- Turn off both filters in the FARO scanner setup.
- Set the scan density to 1/8.
- Set the exposure to automatic normal.
- Create a Cut Plane of the table surface the tube is on.
- Give the Cut Plane an offset of 3mm.
- Using the Scan a straight using the UniScan OD in Measure Process. Use the green button.
- Let up on the GREEN button. Show me the resulting scan on the screen. Orbit around the scan data.
- Press the RED accept button.
- Show me the error in the cylinder fit window.
- Show me the entire screen.
- Send me the video.
Often we can resolve the issues by watching how you are scanning. If we cannot help you by watching the video, then Dawne Baker can schedule a webinar where we can train you in real-time.
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