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Please take a video with your phone of the following:

• Turn off both filters in the FARO scanner setup.
  
  
• Set the scan density to 1/8.
  
  
• Set the exposure to automatic normal.
  
  
• Create a Cut Plane of the table surface the tube is on.
  
  
• Give the Cut Plane an offset of 3mm.
  
  
• Using the Scan a straight using the UniScan OD in Measure Process. Use the green button.
  
  
• Let up on the GREEN button. Show me the resulting scan on the screen. Orbit around the scan data.
  
  
• Press the RED accept button.
  
  
• Show me the error in the cylinder fit window.
  
  
• Show me the entire screen.
  
  
• Send me the video.
  
  

Often we can resolve the issues by watching how you are scanning. If we cannot help you by watching the video, then Dawne Baker can schedule a webinar where we can train you in real-time.

If an error occurs, VTube will also attempt to save a log file named: "vtube_bugreport.log" in "C:\Users\Public\Documents\VTube\config\logs".

You can attach this log file to an email and send it to [email protected].

Log Files Do Not Always Save

If the error is critical (that is, the program is not allowed to continue), then this log file may not be saved as the program closes. In general, it is safer to take a picture of the General and Call Stacks menus to save and send us the error information.