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Please take a video with your phone of the following:

1) Turn off both filters in the FARO scanner setup.

2) Set the scan density to 1/8.

3) Set the exposure to automatic normal.

4) Create a Cut Plane of the table surface the tube is on.

5) Give the Cut Plane an offset of 3mm.

6) Using the Scan a straight using the UniScan OD in Measure Process. Use the green button.

7) Let up on the GREEN button. Show me the resulting scan on the screen. Orbit around the scan data.

8) Press the RED accept button.

9) Show me the error in the cylinder fit window.

10) Show me the entire screen.

11) Send me the video.



Often I can resolve the issues by watching how you are scanning. If I cannot help you this way, then Dawne Baker will schedule a webinar where I will train you.

If press "Show Bug Report", then you will see detailed data that explains the error and also the state of the software and computer when the error occurs.

General Menu

When you click on Show Bug Report, the General menu will display first like this.

If you want to share this bug event with us, then take a picture of this menu and send it to [email protected].

Call Stacks Menu

The next tab menu over is the Call Stacks menu. It helps us follow what leads up to the error event.

If you want to share this bug event with us, then take a picture of this menu and send it to [email protected].

If an error occurs, VTube will also attempt to save a log file named: "vtube_bugreport.log" in "C:\Users\Public\Documents\VTube\config\logs".

You can attach this log file to an email and send it to [email protected].

Log Files Do Not Always Save

If the error is critical (that is, the program is not allowed to continue), then this log file may not be saved as the program closes. In general, it is safer to take a picture of the General and Call Stacks menus to save and send us the error information.