How to Report VTube Errors

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Vtube-laser logo 1.96.png

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VTube has a sophisticated error reporting system that can help us track problems that you encounter when VTube is running.

Contents

Error Windows

Non-Critical Error

If the error is not critical, then you will be given a choice of

  1. "continue application"
  2. "restart application"
  3. "close application"





Vtube error window non-critical.png

Critical Error

When the error is critical, then VTube cannot continue. The window will look like this:

In this case, you will not be given the choice to continue. Your choices are only:

  1. "restart application"
  2. "close application"

Vtube error window critical.png





Show Bug Report

If press "Show Bug Report", then you will see detailed data that explains the error and also the state of the software and computer when the error occurs.

Vtube error window non-critical show bug report circled.png

General Menu

When you click on Show Bug Report, the General menu will display first like this.

If you want to share this bug event with us, then take a picture of this menu and send it to support@advancedtubular.com.

Vtube error general bug report.png

Call Stacks Menu

The next tab menu over is the Call Stacks menu. It helps us follow what leads up to the error event.

If you want to share this bug event with us, then take a picture of this menu and send it to support@advancedtubular.com.

Vtube error call stacks.png

Log File

If an error occurs, VTube will also attempt to save a log file named: "vtube_bugreport.log" in "C:\Users\Public\Documents\VTube\config\logs".

You can attach this log file to an email and send it to support@advancedtubular.com.

Log Files Do Not Always Save

If the error is critical (that is, the program is not allowed to continue), then this log file may not be saved as the program closes. In general, it is safer to take a picture of the General and Call Stacks menus to save and send us the error information.

Vtube bug report file.png


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