20210603 HEXAGON Arm - VTube-LASER crashes with Class Not Registered Error at Load

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CUSTOMER ARM MODEL

  • HEXAGON Arm
  • Model RA8
  • Scanner RS6

OPERATOR ISSUE

VTube-LASER crashes at load with this message:

Vtl 3 EOleSysError Message.png


OUR DISCOVERY PROCESS

  • The term "Class not registered" means that VTube is referring to an external function or procedure that has not been registered in Windows.

  • We know that the installation program is responsible for registering DLL and OCX files. If the registration process fails, then VTube will throw this error.

  • I logged into the customer computer using ConnectWise Control. The computer system was not using the FARO arm, so the error could not be coming from the FARO driver not being installed (which would be one possibility).

  • The latest build of VTube-LASER was being used (v3 build 516).

  • I decided that we should then start with reinstalling VTube-LASER.

OUR SOLUTION

So, we ran the VTL installation again. We ensured that it was running in Adminstrator mode.


RESULT

VTube-LASER loads without issues now.

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