|
|
Line 42: |
Line 42: |
| <br><br> | | <br><br> |
| | | |
− | =Log File=
| |
− | <table width=900>
| |
− | <tr valign="top">
| |
− | <td width=300>
| |
− |
| |
− | If an error occurs, VTube will also attempt to save a log file named: "vtube_bugreport.log" in "C:\Users\Public\Documents\VTube\config\logs".<br><br>
| |
− |
| |
− | <b>You can attach this log file to an email and send it to [email protected].</b><br><br> | |
− |
| |
− | ==Log Files Do Not Always Save==
| |
− | If the error is critical (that is, the program is not allowed to continue), <b>then this log file may not be saved as the program closes. In general, it is safer to take a picture of the General and Call Stacks menus to save and send us the error information.</b>
| |
− | </td>
| |
− | <td>
| |
− | [[image:vtube bug report file.png|500px]]<br><br>
| |
− | </td>
| |
− | </tr>
| |
− |
| |
− | </table>
| |
| | | |
| | | |
Revision as of 19:57, 15 November 2018
Follow these steps to create a video for us to view in order to help you diagnose issues.
Steps
Please take a video with your phone taking these steps:
- Turn off both filters in the FARO scanner setup.
- Set the scan density to 1/8.
- Set the exposure to automatic normal.
- Create a Cut Plane of the table surface the tube is on.
- Give the Cut Plane an offset of 3mm.
- Using the Scan a straight using the UniScan OD in Measure Process. Use the green button.
- Let up on the GREEN button. Show me the resulting scan on the screen. Orbit around the scan data.
- Press the RED accept button.
- Show me the error in the cylinder fit window.
- Show me the entire screen.
- Send me the video.
Often we can resolve the issues by watching how you are scanning. If we cannot help you by watching the video, then Dawne Baker can schedule a webinar where we can train you in real-time.
|
|
Other Pages