Revision as of 14:38, 17 August 2015

Annually Renewable Software Maintenance Plan

Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis. Each initial CNC Bender license includes one year software maintenance plan.

These are answers for questions you may have regarding our software maintenance plan.

"Why should I purchase the software maintenance plan?"

Software maintenance gives each license you have purchased access to REMOTE TECHNICAL SUPPORT for one year. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service plan. (This may require connection to your CNC Bender control with an internet connection.)

"How do you track Software Maintenance Plans?"

Each key has an integer value that is unique to that key or dongle. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance plan linked to the serial number. Our staff can share the term of the plan with you at any time through e-mail. Please request the information from Dawne Baker at [email protected].

"How do I keep my maintenance agreement current?"

Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 90 days and 30 days prior to your maintenance subscription expiration date and will send you a renewal quote upon request.

"When does the maintenance term start?"

The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.

"What are the terms for Software Maintenance Plans?"

The terms of the plan terms are “prepaid.”

"I have multiple licenses. Do I need to purchase one plan for each license?"

Yes - if you want to renew the plans annually. Each license requires its own service plan.

"Can I Get Support Without a Software Maintenance Plan?"

REMOTE Support for CNC Bender is only offered through the SMP product. On-site support can be purchased separately and independently of the Software Maintenance Plan.

"What if I have multiple benders?"

Each bender can have a unique maintenance plan period. We will track this by hardware key serial number and bender serial number. You can choose to cover one bender or all of them.

Other Pages

• See CNC Bender Upgrade Service page for details on our upgrade service for CNC Bender.
• See LogmeIn Rescue for information on our remote service