20190608 HEXAGON Arm - Could not connect - Wrong arm type was indicated
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CUSTOMER ARM MODEL
- HEXAGON Arm
- Model 7330
OPERATOR ISSUE
Could not connect to the arm
OUR DISCOVERY
- VTube-LASER was set to connect to a FARO arm
OTHER ACTIONS
On the top of the viewport in LASER mode, we clicked on the current measuring arm, then changed the arm to HEXAGON.
RESULT
VTube-LASER now connects to the arm.