Difference between revisions of "CNC Bender Upgrade Policy"

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===Upgrade Policy ProControl===
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* Back to [[CNC Bender]]
<td width = 200 bgcolor="#7277BC"><font size=4 color=#FFFFFF>Our Upgrade policy for CNC Bender [[ProControl]]</font>
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For [[ProControl]] benders, there is no license fee charged for an upgrade to your bender.<br><br>
 
* Our fee is based on our on-site time and travel only. A typical upgrade fee is $3500 for a bender – which includes travel to your site for one day of upgrade and training.<br><br>
 
* [[image:Logmeinrescue_logo.jpg|75px]] If your current version is new enough, we can upgrade your bender remotely using our [[LogmeIn Rescue]] service.  A typical upgrade fee for the remote service would be a maximum of 4 hours at $225 per hour. <br><br>
 
 
Please call us to for a quotation for upgrade and possibly to visit your site for an upgrade to your system.</td>
 
 
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===Upgrade Policy LiteControl===
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=Annually Renewable Plan=
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Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis.  Each initial VTube-LASER license includes one year software maintenance plan.
  
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These are answers for questions you may have regarding our software maintenance plan.
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="Why should I purchase the software maintenance plan?=
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Software maintenance gives each license purchaser two important features:
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<td bgcolor="#BBB672" width = 200><font size=4 color=#FFFFFF>Our Upgrade policy for CNC Bender [[LiteControl]]</font>
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<font size=3>Automatic Updates</font>
 
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For [[LiteControl]] benders, there is no license fee charged for an upgrade with the features you already have on your bender.<br><br>
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You have purchased access to software updates for one year. You have also purchased updates to new manuals in the PDF format. We notify all VTube customers on an e-mail broadcast list that will automatically notify you when an update is availableEach update requires a unique password that we will share with you when you request it.
* We only charge for options you choose to add-on and for our on-site time and travel.<br><br>
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* A typical add-on option charge is anywhere between $250 and $1000. The price depends on the complexity of the add-on option.<br><br>
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* [[image:Logmeinrescue_logo.jpg|75px]] If your current version is new enough, we can upgrade your bender remotely using our [[LogmeIn Rescue]] serviceA typical upgrade fee for the remote service would be a maximum of 4 hours at $225 per hour.<br><br>  
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Please call us to for a quotation for upgrade and possibly to visit your site for an upgrade to your system.</td>
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<font size=3>Technical Support</font>
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You have purchased access to technical support for one year.  We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service plan.
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="How do you track Software Maintenance Plans?"=
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Each key has an integer value that is unique to that key or dongle.  Advanced Tubular Technologies tracks licenses by that serial number.  You can access the key serial number any time by using our KeyCheck program.  We record and track the software maintenance plan linked to the serial number.  Our staff can share the term of the plan with you at any time through e-mail.  Please request the information from Dawne Baker at [email protected].
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="How do I keep my maintenance agreement current?"=
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Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 120 days prior to your maintenance subscription expiration date and send you a quote 90 days prior to your maintenance subscription expiration date.
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="When does the maintenance term start?"=
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The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.
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="What are the terms for Software Maintenance Plans?"=
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If you purchase through a distributor like FARO, then the terms are what FARO offers.  If you purchase from Advanced Tubular, then the plan terms are “prepaid.”
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=I have multiple licenses.  Do I need to purchase one plan for each license?=
  
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Yes - if you want to renew the plans annually.  Each license requires its own service plan.
 
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Revision as of 14:46, 14 May 2012

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Vtube-laser 1 73.jpg

Annually Renewable Plan

Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis. Each initial VTube-LASER license includes one year software maintenance plan.

These are answers for questions you may have regarding our software maintenance plan.

"Why should I purchase the software maintenance plan?

Software maintenance gives each license purchaser two important features:

Automatic Updates

You have purchased access to software updates for one year. You have also purchased updates to new manuals in the PDF format. We notify all VTube customers on an e-mail broadcast list that will automatically notify you when an update is available. Each update requires a unique password that we will share with you when you request it.

Technical Support

You have purchased access to technical support for one year. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service plan.



"How do you track Software Maintenance Plans?"

Each key has an integer value that is unique to that key or dongle. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance plan linked to the serial number. Our staff can share the term of the plan with you at any time through e-mail. Please request the information from Dawne Baker at [email protected].

"How do I keep my maintenance agreement current?"

Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 120 days prior to your maintenance subscription expiration date and send you a quote 90 days prior to your maintenance subscription expiration date.

"When does the maintenance term start?"

The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.

"What are the terms for Software Maintenance Plans?"

If you purchase through a distributor like FARO, then the terms are what FARO offers. If you purchase from Advanced Tubular, then the plan terms are “prepaid.”

I have multiple licenses. Do I need to purchase one plan for each license?

Yes - if you want to renew the plans annually. Each license requires its own service plan.

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