Difference between revisions of "CNC Bender General Application Errors"

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(What to Look For in the Show Bug Report)
(What to Look For in the Show Bug Report)
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===What to Look For in the Show Bug Report===
 
===What to Look For in the Show Bug Report===
  
When we click on "Show Bug Report", the first tab menu to display is "general". The last two lines of the general bug report give immediate clues regarding the problem you are experiencing with the software.
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When we click on "Show Bug Report", the first tab menu to display is "general".  
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<br><br>
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[[image:cncbender_showbugreport_generaltab.jpg|450px]]
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<br><br>
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The last two lines of the general bug report give immediate clues regarding the problem you are experiencing with the software.
  
 
[[image:cncbender_showbugreport1.jpg|450px]]
 
[[image:cncbender_showbugreport1.jpg|450px]]
 
<br><br>
 
<br><br>
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In this case, the error has to do with "range", which is developer-speak for "a number is too big or too small somewhere."  So this gives the first clue.
 
In this case, the error has to do with "range", which is developer-speak for "a number is too big or too small somewhere."  So this gives the first clue.
 
<br>
 
<br>
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[[image:cncbender_exampleexceptionmessage.jpg]]
 
[[image:cncbender_exampleexceptionmessage.jpg]]
  

Revision as of 16:50, 23 July 2010

CNC Bender uses a powerful error reporting system that logs the details of the system and details about the error the moment they occur.


Contents

General Application Error Dialog

This is an actual picture of the error dialog:

Cncbender generalerror.jpg



When the dialog displays, you can choose to do one of several steps:

  • Send a bug report to us (requires an internet connection from the operator station)
  • Print a bug report (if a printer is attached to the operator station)
  • Show a bug report on the screen
  • Continue to run the application
  • Restart the application
  • Close the application



Diagnosis with Show Bug Report

The "show bug report" button is very helpful in diagnosing errors because you can get more information about the nature of the error. We induced an error to demonstrate how this error dialog can help diagnose problems. Then we clicked on the Show Bug Report button.

This is how the bug report appears:

Cncbender showbugreport.jpg

What to Look For in the Show Bug Report

When we click on "Show Bug Report", the first tab menu to display is "general".

Cncbender showbugreport generaltab.jpg

The last two lines of the general bug report give immediate clues regarding the problem you are experiencing with the software.

Cncbender showbugreport1.jpg

In this case, the error has to do with "range", which is developer-speak for "a number is too big or too small somewhere." So this gives the first clue.

Cncbender exampleexceptionmessage.jpg

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