20191206 FARO Arm - Movement Filter set to zero

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CUSTOMER ARM MODEL

• FARO Arm
• Edge
• BluLaser Scanner

CUSTOMER ISSUE

The customer could not get any laser data into VTube-LASER.

OUR DISCOVERY

The FARO driver has a new Movement Filter option that has an impact on scanning whether or not is enabled.

SOLUTION

In this screen image of the Probe Management window, we show that the Movement Filter is disabled, and the value of the filter is set to ZERO.

It is critical to have a non-zero value in the Movement Filter box on the right. In this case, we enabled the option, then slid the slider all the way to the right, then disabled the option.

RESULT

VTube-LASER now scans the 5 mm wire with no problems.