VTube-LASER Software Maintenance Agreement - Revision history

Mcone: /* "When does the maintenance term start?" */

2021-12-01T17:58:20Z

‎"When does the maintenance term start?"

Mcone: /* "When does the maintenance term start?" */

2021-12-01T17:57:56Z

‎"When does the maintenance term start?"

Mcone: /* "My company has multiple licenses. Do we need to purchase one Agreement for each license?" */

2021-12-01T17:56:28Z

‎"My company has multiple licenses. Do we need to purchase one Agreement for each license?"

Mcone at 17:56, 1 December 2021

2021-12-01T17:56:04Z

Mcone at 17:55, 1 December 2021

2021-12-01T17:55:50Z

Mcone at 17:55, 1 December 2021

2021-12-01T17:55:25Z

Mcone at 17:53, 1 December 2021

2021-12-01T17:53:23Z

Mcone at 17:51, 1 December 2021

2021-12-01T17:51:46Z

Mcone at 17:49, 1 December 2021

2021-12-01T17:49:10Z

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* Back to [http://www.advancedtubular.com/vtube-laser.htm the Main VTube-LASER..."
2021-12-01T17:45:14Z

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* Back to [[VTube-LASER]]

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NOTOC

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This page describes the VTube-LASER Software Maintenance Agreement by answering common questions about the Agreement.
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<br><br>
=="What is a Software Maintenance Agreement and why is it important?==
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Software maintenance gives each license purchaser two important features:
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<font size=3><b>Automatic Updates</b></font>
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You have purchased access to software updates for a period of time. You have also purchased updates to new manuals in the PDF format. We notify all VTube customers on an e-mail broadcast list that will automatically notify you when an update is available. Each update requires a unique password that we will share with you when you request it.
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<font size=3><b>Technical Support</b></font>
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You have purchased access to technical support for a period of time. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service Agreement.
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<br><br>

=="How long is the Software Maintenance Agreement in effect?"==
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For each initial VTube-LASER license:<br><br>

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<font size=3><b>If you purchase on-site training</b></font>
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You will receive a ONE YEAR Software Maintenance Agreement.
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<font size=3><b>If you do not purchase on-site training</b></font>
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You will receive a 30 DAY Software Maintenance Agreement.
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Before each SMP expires, you can choose to either renew or let the SMP lapse. It is completely optional.
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=="Why does the initial SMP period change depending on whether or not I purchase on-site training?"==
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On-site training ensures your success with VTube-LASER. Not only does it fast-track your learning process, but it also allows our teachers to give your team personal coaching in your environment and with your application. This allows us to address any unique issues that you face at your site. For us, it reduces the post-sale support significantly.

Taking advantage of on-site support is a win-win for both parties. Therefore, if you purchase on-site training, '''we will automatically extend your SMP period to one year after we send you the hardware key (dongle) activation email.'''<br><br>
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=="How do you track Software Maintenance Agreements?"==
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Each hardware key (dongle) has a serial number value that is unique to that key. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance Agreement linked to the serial number. Our staff can share the term of the Agreement with you at any time through e-mail. Please request the information from Dawne Baker at dawne.baker@advancedtubular.com.

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=="How do we keep our maintenance agreement current?"==
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Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 90 days and 30 days prior to your maintenance subscription expiration date and send you a renewal quotation when you request it.<br><br>
* '''90 Days Before Expiration:''' We notify you by email the first time. (If your SMP period is one year.)<br>
* '''30 Days Before Expiration:''' We notify you by email again.
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=="When does the maintenance term start?"==
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The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.<br><br>
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=="What are the terms for Software Maintenance Agreements?"==
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The Agreement terms are “prepaid.”
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=="My company has multiple licenses. Do we need to purchase one Agreement for each license?"==
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Yes - if you want to renew the Agreements annually. Each license requires its own service Agreement.<br><br>
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==Other Pages==

See [[VTube-STEP]]
See [[VTube-LASER]]

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 For new purchases, the start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.<br><br>
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-The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.<br><br>
+For new purchases, the start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.<br><br>
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 </tr>

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-Yes - if you want to renew the Agreements annually.  Each license requires its own service Agreement.<br><br>
+Yes - if you want to renew the Agreements annually.  Each license requires its own service agreement.<br><br>
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+[[image:sma_logo.png|500px]]
 * Back to [http://www.advancedtubular.com/vtube-laser.htm the Main VTube-LASER] web page
 * Back to [[VTube-LASER]]

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-<font size=3><b>If you purchase on-site training</b></font>
+<font size=3><b>If you purchase training</b></font>
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-<font size=3><b>If you do not purchase on-site training</b></font>
+<font size=3><b>If you do not purchase training</b></font>
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-=="Why does the initial SMA period change depending on whether or not I purchase on-site training?"==
+=="Why does the initial SMA period change depending on whether or not I purchase training?"==
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-On-site training ensures your success with VTube-LASER. Not only does it fast-track your learning process, but it also allows our teachers to give your team personal coaching in your environment and with your application. This allows us to address any unique issues that you face at your site. For us, it reduces the post-sale support significantly.
+Training ensures your success with VTube-LASER. Not only does it fast-track your learning process, but it also allows our teachers to give your team personal coaching in your environment and with your application. This allows us to address any unique issues that you face at your site. For us, it reduces the post-sale support significantly.
-Taking advantage of on-site support is a win-win for both parties. Therefore, if you purchase on-site training, '''we will automatically extend your SMA period to one year after we send you the hardware key (dongle) activation email.'''<br><br>
+Taking advantage of training support is a win-win for both parties. Therefore, if you purchase training, '''we will automatically extend your SMA period to one year after we send you the hardware key (dongle) activation email.'''<br><br>
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-Before each SMP expires, you can choose to either renew or let the SMP lapse.  It is completely optional.
+Before each SMA expires, you can choose to either renew or let the SMA lapse.  It is completely optional.
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-=="Why does the initial SMP period change depending on whether or not I purchase on-site training?"==
+=="Why does the initial SMA period change depending on whether or not I purchase on-site training?"==
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 On-site training ensures your success with VTube-LASER. Not only does it fast-track your learning process, but it also allows our teachers to give your team personal coaching in your environment and with your application. This allows us to address any unique issues that you face at your site. For us, it reduces the post-sale support significantly.
-Taking advantage of on-site support is a win-win for both parties. Therefore, if you purchase on-site training, '''we will automatically extend your SMP period to one year after we send you the hardware key (dongle) activation email.'''<br><br>
+Taking advantage of on-site support is a win-win for both parties. Therefore, if you purchase on-site training, '''we will automatically extend your SMA period to one year after we send you the hardware key (dongle) activation email.'''<br><br>
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 Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 90 days and 30 days prior to your maintenance subscription expiration date and send you a renewal quotation when you request it.<br><br>
-* '''90 Days Before Expiration:'''  We notify you by email the first time. (If your SMP period is one year.)<br>
+* '''90 Days Before Expiration:'''  We notify you by email the first time. (If your SMA period is one year.)<br>
 * '''30 Days Before Expiration:''' We notify you by email again.
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