CNC Bender Upgrade Policy - Revision history

Mcone at 15:19, 14 May 2012

2012-05-14T15:19:54Z

Mcone at 15:19, 14 May 2012

2012-05-14T15:19:45Z

Mcone at 15:19, 14 May 2012

2012-05-14T15:19:35Z

Mcone: /* "What if I have multiple benders?" */

2012-05-14T15:02:05Z

‎"What if I have multiple benders?"

Mcone: /* "What if I have multiple benders?" */

2012-05-14T15:01:24Z

‎"What if I have multiple benders?"

Mcone: /* "How many times a year will Advanced Tubular technicians visit for the upgrade?" */

2012-05-14T15:00:12Z

‎"How many times a year will Advanced Tubular technicians visit for the upgrade?"

Mcone: /* "How many times a year will Advanced Tubular technicians visit for the upgrade?" */

2012-05-14T15:00:03Z

‎"How many times a year will Advanced Tubular technicians visit for the upgrade?"

Mcone: /* I have multiple licenses. Do I need to purchase one plan for each license? */

2012-05-14T14:56:06Z

‎I have multiple licenses. Do I need to purchase one plan for each license?

Mcone: /* "Why should I purchase the software maintenance plan?" */

2012-05-14T14:53:55Z

‎"Why should I purchase the software maintenance plan?"

Mcone: /* "Why should I purchase the software maintenance plan?" */

2012-05-14T14:53:13Z

‎"Why should I purchase the software maintenance plan?"

← Older revision		Revision as of 15:19, 14 May 2012
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−	Please see [[CNC Bender Software Maintenance Plan]]	+	Please see the [[CNC Bender Software Maintenance Plan]]

← Older revision		Revision as of 15:19, 14 May 2012
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	[[image:cncbender_logo.jpg\|400px]]		[[image:cncbender_logo.jpg\|400px]]
−	~~__TOC__~~

−	~~<table>~~
−	~~<tr cellpadding=10>~~
−	~~<td width=300>~~
−	* Back to [[CNC Bender]]
−	~~</td>~~
−	~~<td width=300>~~
−	~~</td>~~
−	~~</tr>~~
−	~~</table>~~

	Please see [[CNC Bender Software Maintenance Plan]]		Please see [[CNC Bender Software Maintenance Plan]]

@@ Line 12: / Line 12: @@
 </table>
-=Annually Renewable Software Maintenance Plan=
+Please see [[CNC Bender Software Maintenance Plan]]
-Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis.  Each initial CNC Bender license includes one year software maintenance plan.
-−
-These are answers for questions you may have regarding our software maintenance plan.
-<br><br>
-−
-="Why should I purchase the software maintenance plan?"=
-Software maintenance gives each license purchaser two important features:
-−
-<table width = 600, cellpadding=20>
-<tr>
-<td>
-−
-<font size=3>Automatic Updates</font>
-</td>
-<td width>
-You have purchased access to software updates for one year.  You have also purchased updates to new manuals in the PDF format.  We notify all VTube customers on an e-mail broadcast list that will automatically notify you when an update is available.  Each update requires a unique password that we will share with you when you request it.
-</td>
-</tr>
-−
-<tr>
-<td>
-−
-<font size=3>Technical Support</font>
-</td>
-<td>
-You have purchased access to technical support for one year.  We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service plan.
-</td>
-</tr>
-<tr>
-<td>
-−
-<font size=3>Cost Savings</font>
-</td>
-<td>
-If your company is pro-active when it comes to keeping up-to-date software in its systems, then this can be a real cost savings.  Your price for a year of support is 20% of the listed price of the software.  If we were to make trips to your plant to perform scheduled upgrades, then your company does not pay the current hourly price for on-site service.  It only pays for expenses related to the trip.  This will save thousands per day.
-</td>
-</tr>
-−
-</table>
-<br><br>
-−
-="How do you track Software Maintenance Plans?"=
-−
-Each key has an integer value that is unique to that key or dongle.  Advanced Tubular Technologies tracks licenses by that serial number.  You can access the key serial number any time by using our KeyCheck program.  We record and track the software maintenance plan linked to the serial number.  Our staff can share the term of the plan with you at any time through e-mail.  Please request the information from Dawne Baker at dbaker@advancedtubular.com.
-<br><br>
-−
-="How do I keep my maintenance agreement current?"=
-−
-Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 120 days prior to your maintenance subscription expiration date and send you a quote 90 days prior to your maintenance subscription expiration date.
-<br><br>
-−
-="When does the maintenance term start?"=
-−
-The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.
-<br><br>
-−
-="What are the terms for Software Maintenance Plans?"=
-−
-If you purchase through a distributor like SMT, then the terms are what SMT offers.  If you purchase from Advanced Tubular, then the plan terms are “prepaid.”
-<br><br>
-−
-="I have multiple licenses.  Do I need to purchase one plan for each license?"=
-−
-Yes - if you want to renew the plans annually.  Each license requires its own service plan.
-<br><br>
-−
-="How many times a year will Advanced Tubular technicians visit for the upgrade?"=
-−
-Since upgrades must be performed on-site, we will commit to visiting at least one time per year if you can commit to paying for the travel expense to your site.
-<br><br>
-−
-="What is the alternative to the Software Maintenance Plan?"=
-−
-If you don't have an active software maintenance plan when you decided to purchase an upgraded CNC Bender service from us, then we will quote and use regular charges for the trip - then automatically give you a one year software maintenance plan on that bender.
-<br><br>
-−
-="What if I have multiple benders?"=
-−
-Each bender can have a unique maintenance plan period.  We will track this by hardware key serial number and bender serial number.  You can choose to cover one bender or all of them.
-<br><br>
-−
-−
-==Other Pages==
-*[[image:cncbender_upgrade_service_logo.jpg|200px]] See [[CNC Bender Upgrade Service]] page for details on our upgrade service for CNC Bender.
-*[[image:Logmeinrescue_logo.jpg|75px]] See [[LogmeIn Rescue]] for information on our remote service

@@ Line 91: / Line 91: @@
 ="What if I have multiple benders?"=
-Each bender can have a unique maintenance plan period.  We will track this by hardware key serial number and bender serial number.
+Each bender can have a unique maintenance plan period.  We will track this by hardware key serial number and bender serial number.  You can choose to cover one bender or all of them.
 <br><br>

@@ Line 91: / Line 91: @@
 ="What if I have multiple benders?"=
-Every bender at your site needs to be covered under the plan.  So, if you have two benders, then we would ask that you purchase two SMP licenses to enroll or continue this program.
+Each bender can have a unique maintenance plan period.  We will track this by hardware key serial number and bender serial number.
 <br><br>

← Older revision		Revision as of 15:00, 14 May 2012
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	Since upgrades must be performed on-site, we will commit to visiting at least one time per year if you can commit to paying for the travel expense to your site.		Since upgrades must be performed on-site, we will commit to visiting at least one time per year if you can commit to paying for the travel expense to your site.
−
	<br><br>		<br><br>

← Older revision		Revision as of 15:00, 14 May 2012
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	Since upgrades must be performed on-site, we will commit to visiting at least one time per year if you can commit to paying for the travel expense to your site.		Since upgrades must be performed on-site, we will commit to visiting at least one time per year if you can commit to paying for the travel expense to your site.

		+	<br><br>
		+
		+	="What is the alternative to the Software Maintenance Plan?"=
		+
		+	If you don't have an active software maintenance plan when you decided to purchase an upgraded CNC Bender service from us, then we will quote and use regular charges for the trip - then automatically give you a one year software maintenance plan on that bender.
		+	<br><br>
		+
		+	="What if I have multiple benders?"=
		+
		+	Every bender at your site needs to be covered under the plan. So, if you have two benders, then we would ask that you purchase two SMP licenses to enroll or continue this program.
	<br><br>		<br><br>