Benderlink for ChiyodaKEINS Software Maintenance Plan - Revision history

Mcone at 21:08, 7 July 2015

2015-07-07T21:08:50Z

Mcone: /* "How do I keep my maintenance agreement current?" */

2014-02-06T20:44:25Z

‎"How do I keep my maintenance agreement current?"

Mcone: Benderlink for Chiyoda/KEINS Software Maintenance Plan moved to Benderlink for ChiyodaKEINS Software Maintenance Plan: Got rid of the slash in the name

2012-08-20T16:34:29Z

Benderlink for Chiyoda/KEINS Software Maintenance Plan moved to Benderlink for ChiyodaKEINS Software Maintenance Plan: Got rid of the slash in the name

Mcone at 16:32, 20 August 2012

2012-08-20T16:32:25Z

Mcone at 16:31, 20 August 2012

2012-08-20T16:31:07Z

Mcone at 16:30, 20 August 2012

2012-08-20T16:30:37Z

Mcone at 16:29, 20 August 2012

2012-08-20T16:29:57Z

New page

<table>
<tr cellpadding=10>
<td width=300>
[[image:vtube-laser_logo.jpg|300px]]
* Back to [[VTube-LASER]]
* Back to [[VTube-PRO]]
* Back to [[VTube-STEP]]
</td>
<td width=300>
[[image:vtube-laser_1_73.jpg|300px]]
</td>
</tr>
</table>

=Annually Renewable Plan=
Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis. Each initial VTube-LASER license includes one year software maintenance plan.

These are answers for questions you may have regarding our software maintenance plan.
<br><br>

="Why should consider keeping the software maintenance plan active?=
Software maintenance gives each license purchaser two important features:

<table width = 600, cellpadding=20>
<tr>
<td>

<font size=3>Automatic Updates</font>
</td>
<td width>
You have purchased access to software updates for one year. You have also purchased updates to new manuals in the PDF format. We notify all VTube customers on an e-mail broadcast list that will automatically notify you when an update is available. Each update requires a unique password that we will share with you when you request it.
</td>
</tr>

<tr>
<td>

<font size=3>Technical Support</font>
</td>
<td>
You have purchased access to technical support for one year. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service plan.
</td>
</tr>
</table>
<br><br>

="How do you track Software Maintenance Plans?"=

Each key has an integer value that is unique to that key or dongle. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance plan linked to the serial number. Our staff can share the term of the plan with you at any time through e-mail. Please request the information from Dawne Baker at dbaker@advancedtubular.com.
<br><br>

="How do I keep my maintenance agreement current?"=

Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 120 days prior to your maintenance subscription expiration date and send you a quote 90 days prior to your maintenance subscription expiration date.
<br><br>

="When does the maintenance term start?"=

The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.
<br><br>

="What are the terms for Software Maintenance Plans?"=

The plan terms are “prepaid.”
<br><br>

=I have multiple licenses. Do I need to purchase one plan for each license?=

Yes - if you want to renew the plans annually. Each license requires its own service plan.
<br><br>

=Other=

*See [[VTube-STEP]]
*See [[VTube-PRO]]
*See [[VTube-LASER]]

@@ Line 2: / Line 2: @@
 <tr cellpadding=10>
 <td width=300>
-[[image:vtube-laser_logo.jpg|300px]]
+[[image:blink_keinschiyoda_orangefire.jpg|300px]]
 * Back to [[Benderlink for Chiyoda]]
 * Back to [[Benderlink for KEINS]]

@@ Line 12: / Line 12: @@
 </table>
 =Annually Renewable Plan=
 Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis.  Each initial license includes one year software maintenance plan.

@@ Line 51: / Line 51: @@
 ="How do I keep my maintenance agreement current?"=
-Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 120 days prior to your maintenance subscription expiration date and send you a quote 90 days prior to your maintenance subscription expiration date.
+Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 90 days and 30 days prior to your maintenance subscription expiration date and will send you a renewal quote upon request.
 <br><br>

@@ Line 7: / Line 7: @@
 </td>
 <td width=300>
-[[image:vtube-laser_1_73.jpg|300px]]
+[[image:blink_keinschiyoda_screens_6.1_recall.jpg|400px]]
 </td>
 </tr>
@@ Line 13: / Line 13: @@
 =Annually Renewable Plan=
-Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis.  Each initial VTube-LASER license includes one year software maintenance plan.
+Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis.  Each initial license includes one year software maintenance plan.
 These are answers for questions you may have regarding our software maintenance plan.
@@ Line 28: / Line 28: @@
 </td>
 <td width>
-You have purchased access to software updates for one year.  You have also purchased updates to new manuals in the PDF format.  We notify all VTube customers on an e-mail broadcast list that will automatically notify you when an update is available.  Each update requires a unique password that we will share with you when you request it.
+You have purchased access to software updates for one year.  You have also purchased updates to new manuals in the PDF format.  We notify all customers on an e-mail broadcast list that will automatically notify you when an update is available.  Each update requires a unique password that we will share with you when you request it.
 </td>
 </tr>
@@ Line 72: / Line 72: @@
-*See [[VTube-STEP]]
+*See [[Benderlink for Chiyoda]]
-*See [[VTube-PRO]]
+*See [[Benderlink for KEINS]]
-*See [[VTube-LASER]]