Bender to XYZ Software Maintenance Plan - Revision history

Mcone: /* Annually Renewable Software Maintenance Plan */

2014-12-06T23:47:58Z

‎Annually Renewable Software Maintenance Plan

Mcone: /* "Am I Required to Keep the Software Maintenance Plan Current?" */

2014-12-06T23:47:16Z

‎"Am I Required to Keep the Software Maintenance Plan Current?"

Mcone: /* "Am I Required to Keep the Software Maintenance Plan Current?" */

2014-12-06T23:46:55Z

‎"Am I Required to Keep the Software Maintenance Plan Current?"

Mcone: /* Annually Renewable Software Maintenance Plan */

2014-12-06T23:46:05Z

‎Annually Renewable Software Maintenance Plan

Mcone: /* "What are the terms for Software Maintenance Plans?" */

2014-12-06T23:42:59Z

‎"What are the terms for Software Maintenance Plans?"

Mcone: /* "How do I keep my maintenance agreement current?" */

2014-02-06T20:45:58Z

‎"How do I keep my maintenance agreement current?"

Mcone at 08:32, 7 March 2013

2013-03-07T08:32:28Z

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* Back to [[Bender to XYZ]]
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=Annually Renewable Software Maintenance Plan=
Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis. Each initial Bender to XYZ license includes one year software maintenance plan.

These are answers for questions you may have regarding our software maintenance plan.
 

="Why should I purchase the software maintenance plan?"=
Software maintenance gives each license purchaser these important features:

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Automatic Updates
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You have purchased access to software updates for one year. You have also purchased updates to new manuals in the PDF format. We notify all Bender to XYZ customers on an e-mail broadcast list that will automatically notify you when an update is available. Each update requires a unique password that we will share with you when you request it.
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Technical Support
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You have purchased access to technical support for one year. We will take your calls to help you with software questions or issues without asking you to purchase our LogMeIn Rescue service plan.
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="How do you track Software Maintenance Plans?"=

Each key has an integer value that is unique to that key or dongle. Advanced Tubular Technologies tracks licenses by that serial number. You can access the key serial number any time by using our KeyCheck program. We record and track the software maintenance plan linked to the serial number. Our staff can share the term of the plan with you at any time through e-mail. Please request the information from Dawne Baker at dawne.baker@advancedtubular.com.
 

="How do I keep my maintenance agreement current?"=

Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 120 days prior to your maintenance subscription expiration date and send you a quote 90 days prior to your maintenance subscription expiration date.
 

="When does the maintenance term start?"=

The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.
 

="What are the terms for Software Maintenance Plans?"=

The terms of the plan terms are “prepaid.”
 

="I have multiple licenses. Do I need to purchase one plan for each license?"=

Yes - if you want to renew the plans annually. Each license requires its own service plan.
 

="How are upgrades performed?"=

This plan offers remote upgrades and support through the [http://www.advancedtubular.com/customers/bendxyz Bender to XYZ Software Maintenance Plan Support] page.

="What if I have multiple licenses?"=

Each license can have a unique maintenance plan period. We will track this by hardware key serial number.
 

==Other Pages==
*See [[Bender to XYZ]]
*[[image:Logmeinrescue_logo.jpg|75px]] See [[LogmeIn Rescue]] for information on our remote service

@@ Line 13: / Line 13: @@
 =Annually Renewable Software Maintenance Plan=
-Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis.  Each initial Bender to XYZ license includes one year software maintenance plan.
+Advanced Tubular Technologies offers a Software Maintenance Plan that can be purchased on an annual basis.  '''Each initial Bender to XYZ license automatically includes one year software maintenance plan.'''
 These are answers for questions you may have regarding our software maintenance plan.
 <br><br>
 ="Am I Required to Keep the Software Maintenance Plan Current?"=

@@ Line 20: / Line 20: @@
 ="Am I Required to Keep the Software Maintenance Plan Current?"=
-No.  This is a completely optional service that you can choose not to participate in.  Your software license will continue to be valid.  If the SMP for your package is expired, and you decide that you want to upgrade, then you just renew the SMP with us.
+No.  This is a completely optional service that you can choose not to participate in.  Your software license will continue to be valid.  If the SMP for your package is expired, and you decide that you want to upgrade, then you just renew the SMP with us.<br><br>
 ="Why should I purchase the software maintenance plan?"=

@@ Line 20: / Line 20: @@
 ="Am I Required to Keep the Software Maintenance Plan Current?"=
-No.  This is a completely optional service that you can choose not to participate in.  If the SMP for your package is expired, and you decide that you want to upgrade, then you just renew the SMP with us.
+No.  This is a completely optional service that you can choose not to participate in.  Your software license will continue to be valid.  If the SMP for your package is expired, and you decide that you want to upgrade, then you just renew the SMP with us.
 ="Why should I purchase the software maintenance plan?"=

← Older revision		Revision as of 23:42, 6 December 2014
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	The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.		The start date for all maintenance programs starts when we e-mail you the hardware key activation code – then round forward to the start of the next month.
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−	~~="What are the terms for Software Maintenance Plans?"=~~
−
−	~~The terms of the plan terms are “prepaid.”~~
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 ="How do I keep my maintenance agreement current?"=
-Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 120 days prior to your maintenance subscription expiration date and send you a quote 90 days prior to your maintenance subscription expiration date.
+Advanced Tubular Technologies keeps track of each maintenance subscription and will automatically notify you 90 days and 30 days prior to your maintenance subscription expiration date and will send you a renewal quote upon request.
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