20190608 HEXAGON Arm - Could not connect - Wrong arm type was indicated

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Contents

CUSTOMER ARM MODEL

  • HEXAGON Arm
  • Model 7330

OPERATOR ISSUE

Could not connect to the arm

OUR DISCOVERY

  • VTube-LASER was set to connect to a FARO arm

OTHER ACTIONS

On the top of the viewport in LASER mode, we clicked on the current measuring arm, then changed the arm to HEXAGON.

Vtl 2.9.2- change measuring arms.png


RESULT

VTube-LASER now connects to the arm.